Here’s What You Need to Know.
If you need help re-scanning your television, call 1-888-CALLFCC (1-888-225-5322)
or (423) 785-1200.
An update for viewers that have rescanned and are no longer receiving WDEF-TV.
WDEF-TV is experiencing temporary signal issues that are causing some scattered over the air reception challenges in a few outlying areas. This is the result of interim engineering changes we’ve implemented in order to meet a federally mandated frequency switch deadline July 3rd. Our engineers and consultants are working to permanently modify our transmission facilities to enhance our over the air signal but the Pandemic is causing significant delays in work schedules and equipment deliveries.
We’re told that the process could be delayed until late Summer or possibly early Fall. We apologize for any inconvenience this unforeseen circumstance is creating for you as a loyal viewer and we’re diligently working to resolve as soon as possible.
In the interim, you might want to consider CBS All Access, or other platforms, ie, Hulu+Live TV, FuboTV, YouTubeTV, Amazon Prime Video Channels, as an option to receive WDEF-TV programming if you have internet service. You can also continue to watch our local news via streaming on WDEF.com or the News 12 Now mobile app.
Thank you for your patience.
Our station has moved frequencies. If you watch television for free with an antenna, you need to rescan your TV set to continue watching our station. Rescanning is when your TV finds all of the available channels in your area. You will not need to purchase new equipment or services. After you rescan your set, you will still find WDEF-TV on channel 12. If you subscribe to cable or satellite TV you do not need to rescan.
How To Rescan Your TV or Converter Box
To watch WDEF-TV, you need to rescan your TV or converter box. Select “scan” or “autotune” from your TV or converter box control menu to start the scanning process. You can usually find instructions by pressing the “set-up” or “menu” buttons on your television or converter box remote control. If you have difficulty, consult the owner’s manual for more detailed instructions on how to run a channel scan, or contact customer service for your TV or converter box manufacturer. As a reminder, the actual channel number that you see will not change. If you haven’t rescanned your TV recently, you may discover TV channels that you didn’t even know you were missing.
Why is WDEF-TV moving?
The Federal Communications Commission (FCC), which regulates the public airwaves, held an auction to reallocate TV broadcast airwaves for wireless internet broadband services. Now nearly 1,000 TV stations are required to move frequencies to make room for wireless internet carriers. As directed by the FCC, TV stations will be moving frequencies at different times starting in 2018 through at least the spring of 2020. This may require viewers who use an antenna to watch TV to rescan more than once – each time a local station changes frequencies.
Because TV stations in our area are moving at different times, you may need to rescan your TV sets more than once. Please stay tuned to your local channels for information and plan to rescan. You can find more information on these moves at TVAnswers.org. You may also contact the FCC’s spectrum repack consumer hotline at 1-888-CALLFCC (1-888-225-5322) and pressing 6 to speak to someone on the help desk.The center is staffed from 8 a.m. to 1 a.m. ET.